This is part 3 of my AI platform series. Start with Choosing Your MSP AI Platform if you missed the first two days. If you're weighing Hatz right now and want a second set of eyes, Schedule a Call.
How I tested it
I asked Hatz for trial access before writing this. Hatz declined. I tested it through a partner's tenant instead, and Hatz told me they were fine with that.
I also sent Hatz 16 written questions. It answered on October 23, 2026. It clearly answered 3, partly answered 9, and didn't answer 4. It declined to share wholesale pricing, contract terms, partner metrics, or financials in writing.
What Hatz is
Hatz launched publicly in January 2024. It's built for MSPs from the ground up. Your clients get a secure chat across many models from OpenAI, Anthropic, Google, and others, with an Auto mode that picks the model for them. Workshop builds assistants and workflows. Activate handles client onboarding. You manage every tenant from one console.
Data sits in AWS in Virginia. Hatz says it doesn't train on your data.
Where Hatz is strong
Unlimited users per tenant
You can roll AI out to a whole client without seat math. That's a real advantage over per user licensing.
Fast to launch
Activate gives you a central view of readiness, invites, and activation across clients. One launch partner reported setup in 10 to 15 minutes. Time to first revenue runs weeks, not months.
The easier builder
Workshop is no code. A service desk lead or a builder minded tech can run it. In my testing it was the easier workflow builder of the two MSP platforms, and end users can build basic things on their own. That's a real plus.
Security paperwork
Hatz has SOC 2 Type I and Type II reports and a SOC 3, with reports under NDA. SAML SSO and SCIM work with Okta and Entra. Microsoft 365 connects with each user's own permissions.
Partner base
Hatz claims more than 1,000 MSP partners. It's the largest install base in this group, and new models show up within days of release. The only independent side by side evaluation I found, from an MSP sysadmin, favored Hatz over Copilot Studio for most MSP uses.
Where Hatz needs work
Credits
This is the most repeated complaint from partners. Each tenant gets a monthly credit allowance. Credits reset monthly, don't roll over, and bill ahead per tenant. Users can't see credits used per chat. Hatz's own docs say failed runs still consume credits.
I hit this myself. Sessions that timed out after eating a chunk of tokens didn't get credited back.
Past the allowance, Hatz routes to cheaper models or bills extra usage to your payment method at rates it doesn't publish. Hatz added weekly limits and courtesy credits in 2026 to soften this. Price with a buffer and write an overage policy into your client agreement.
Pricing you can't model
Hatz doesn't publish wholesale pricing and declined to put it in writing for me. Resellers publish retail. One charges $135 a month for 30,000 credits and $340 for 100,000. You can't confirm your margin until you get a partner quote.
Compliance limits
No BAA, and no date for one. Hatz's docs tell users to keep protected health information out entirely. Its terms list HIPAA, GLBA, FERPA, COPPA, CUI, ITAR, and EAR data as restricted. Storage is US only, with no Canadian plan. Each SSO connection covers one email domain. Read the restricted data clause before you sell to any regulated client.
Apps and integrations
No generally available mobile, desktop, or Teams app yet. Hatz says mobile and desktop are in partner beta. One partner reported losing two clients to Claude Desktop. ConnectWise runs every user's actions through one shared API member. Autotask and HaloPSA use per user keys. IT Glue shipped as a read only beta on October 23, 2026.
The interface
Hatz felt bloated to me. I prefer a simpler interface. Plenty of people prefer more features on screen, so test it with your own team.
Exit terms
Hatz says its terms give a 15 day window to retrieve data after you leave. I couldn't verify that, and its docs say deleting a tenant is immediate and irreversible. Agents back up only as a zip you ask the agent to build. Get the exit terms in writing.
The Activate scan
Activate can scan client endpoints for shadow AI. It reads browser history and installed apps, runs as SYSTEM, and uploads results to Hatz with no stated retention period. Put consent language in your client agreement before you run it.
Who Hatz fits
Hatz fits MSPs with lower regulation clients who want whole company AI rollouts and a packaged offer that's fast to launch. Construction, general SMB, and professional services without regulated data.
It doesn't fit healthcare or dental today, Canadian clients with residency needs, or defense work with CUI. Partners mostly run it next to Copilot, not instead of it.
How to win with it
- Deploy it inside your own MSP first, on your PSA board for ticket summaries and triage.
- Price with a credit buffer and an overage clause.
- Get scan consent in writing before you run Activate.
- Position it next to Copilot, not against it.
Before you add a new practice, check your shop's capacity with the Operational Maturity Assessment.
Questions to ask Hatz before you sign
- What's my wholesale price per package, credit allotment, and overage rate?
- Will you refund credits for runs that fail on your side?
- What exactly does the 15 day exit window cover?
- When will ConnectWise use per user credentials?
- What are the release dates for mobile, desktop, and Teams?
- Where are Activate scan results stored, and for how long?
- Can I talk to three partners outside your launch group?
Do your own homework
This series is built on public information, my own hands-on testing, and written answers from vendors to my questions. It's my read as of October 25, 2026. Prices, terms, and features change fast. Don't take anything here as fact without checking it yourself. Get every claim that matters to you in writing before you sign.
Tomorrow: Synthreo, up close. Want help deciding whether Hatz fits your book? Schedule a Call. Want the rest of this series? Subscribe to my newsletter.
FAQ
Can I use Hatz for healthcare clients?
Not with patient data. Hatz has no BAA, and its docs say to keep protected health information out of the platform.
How does Hatz pricing work?
Per tenant packages with a monthly credit allowance and unlimited users. Hatz doesn't publish wholesale pricing, so get a written partner quote.
Does Hatz replace Copilot?
Partners mostly run it alongside Copilot. Copilot handles in tenant Microsoft 365 work, and Hatz handles multi model chat and workflows.